Privacy Policy

INTRODUCTION

This Privacy Policy describes how we, KamuKirim (PT IMMER hereinafter referred to as "We", "Us", or "Our""), process information and data related to Our services users, which including, among others, obtaining, collecting, processing, storing, repairing, updating, transfer, disclosure and/or deletion or destruction in so far required. This Privacy Policy applies to all users of Our applications, websites, and its derivatives, services, or products (collectively referred to as "Services"). Accordingly, any information and data, including personal data, regulated under this Privacy Policy, shall refer to information, data, and personal data owned by users that are stored on the KamuKirim electronic system. This Privacy Policy is created following all applicable laws and regulations, including but not limited to Law Number 27 of 2022 concerning Protection of Personal Data and its implementing regulations.

By accessing and/or using KamuKirim services, each user (hereinafter referred to as "You" or "Your") represents and warrants that You have read and understood this Privacy Policy and agree to all of its terms. In particular, You represent and warrant that each of Your information, data, and personal data is true, complete, and valid, and that You agree and give Us consent to process Your information, data, and personal data as stated in the Privacy Policy and the KamuKirim Service Agreement ("Consent"). Your Consent shall remain valid until You withdraw it in writing, or subject to Article 10, following the termination of Your contractual relationship with Us.

If You have any questions about how We protect or use Your information, data, and personal data, please send Us an email and/or WhatsApp via the contact provided in this Privacy Policy.

1. COLLECTION PROCESS

For this Privacy Policy, "Personal Data" means information and data about an individual, general and/or specific/sensitive, which are identified or can be identified separately or combined with other information and data either directly or indirectly through electronic or non-electronic systems. Personal Data including, but not limited to, name, alias(es), place and date of birth, sex, address(es), occupation(s), nationality, identity card (including identity card, driver's license, passport) or other government-issued identifications, photos and selfies, telephone number, email address, Your and other individuals contacts in Your mobile phone contact list, bank accounts and its transaction details, other information related to Your financial condition, and biometric information (including but not limited to facial recognition). Additionally, to the extent that other information and data, including a personal profile and/or unique identifier, is associated or combined with Personal Data, then that information and data is categorized as Personal Data. We collect and obtain Your information, data, and Personal Data to manage and accelerate the provision of Services, processing Your transactions, as well as other purposes required and permitted by applicable laws and regulations. The data, information, and Personal Data that We collect from You includes but is not limited to:

  1. Identity Information and Data includes name, alias(s), place and date of birth, sex, address(es), occupation(s), nationality, identity card (including identity card, driving license, passport) or other government-issued identifications, photos and selfies, and biometric information.
  2. Contact Information and Data includes address(es), e-mail address, telephone number, and contacts of You and other individuals on Your mobile phone contact list.
  3. Transaction Information and Data includes purchases or orders that You make, Your interests, preferences, inputs, and survey responses, in relation to You, the type of service sought, details regarding collection and/or delivery; and in relation to Our Service, the types of services that are acceptable at that time.
  4. Financial Information and Data includes the bank account that You use to transact on Our Services and details of the transaction, bank name, account holder name, account identification number, account verification code, and account expiration date, as applicable, transaction history, credit scoring., and other information related to Your financial condition (such as paycheck and electricity bills).
  5. Payment Information and Data includes details of payments or transfers made through the fund transfer facility We provide to You such as information relating to usage, payment, beneficiary details (including account details), amount of payments paid, billing details and invoice details.
  6. Technical Information and Data includes details about Your activities on Our Services such as internet protocol (IP) addresses, information as web pages viewed before or after, duration of each visit/session, internet device identity or media access control address, advertising identity and other device information including information about the manufacturer, model and operating system of the device you use to access the Service and crash logs.
  7. Location Information and Data includes Your real-time geographic location information.

We collect and obtain Your information, data, and Personal Data in ways that are lawful and justified by laws and regulations, including but not limited to:

  1. Information, data, and Personal Data that You submit independently to Us, including but not limited to when You register and verify Yourself on Our Services, when You make agreements or participate in any activities that We organize, when You fill in certain information and data to use Our Services, when You contact or are contacted by Our Contact, or when You update Your information, data, Personal Data which is in Our control.
  2. Information, data, and Personal Data that is recorded automatically on the electronic system when You use Our Services.
  3. Information, data, and Personal Data that We obtain and collect automatically or manually in order to process the transactions that You make.
  4. Information, data, and Personal Data that We obtain and collect in other ways and from any source as available and as long as it is not prohibited by applicable laws and regulations.

In submitting information, data, and Personal Data, You hereby represent and warrant that You are a legally competent party to submit Personal Data to us, and if:

  1. You are a party in the form of a body or entity, thus We consider that the submission of Your information, data, and Personal Data is carried out by a legitimate and authorized representative to submit Your information, data, and Personal Data to Us, such as, among others; endorsee or director; and
  2. You are a legally capable individual but the submission of Your information, data, and Personal Data is represented by an endorsee, thus We consider that the submission of Your information, data, and Personal Data is carried out by an endorsee that You legally appoint to represent You.

You must always ensure that the information, data and Personal Data that You submit to Us are correct, complete, accurate and not misleading. If You provide information, data and Personal Data from other individuals (other than Yourself such as spouses, family members, friends or other parties in so far relevant to the utilization of Service) to Us, You represent and warrant that You have obtained the consent of the individual regarding the processing of the information, data and Personal Data of the individual, for the purposes set out in this Privacy Policy.

You must notify Us if there are changes to Your information, data and Personal Data before the changes become effective, or according to the provisions set out in Our Service Agreement. If We need to obtain, collect, or update Your information, data and Personal Data based on laws and regulations, or based on Our Service Agreement, and You choose not to provide such information, data and Personal Data or provide information, data and Personal Data (or other information) to Us upon request, We reserve the right to refuse and choose not to provide Our Services to You.

2. USAGE PROCESS

We reserve the right to process Information, data, and Personal Data that We obtain and collect from You for certain purposes or other purposes permitted by applicable laws and regulations, as follows:

  1. to identify, receive registration, administer, verify, deactivate, or manage Your account on Our Services;
  2. to facilitate or enable any verification that in Our opinion is necessary before We provide Our Services to You or before We accept Your registration on Our Services, including carrying out Know Your Customer (KYC) processes;
  3. to process and facilitate requests and payment transactions that You request on Our Services;
  4. to notify You of transactions or activities in Your account that occur in Our Services or other systems connected to Our Services;
  5. to facilitate account linking, if You perform or activate Your account linking on Our Services with third-party services connected to Our Services (as applicable);
  6. to monitor or investigate suspicious transactions or transactions that are indicated to contain elements of fraud or violations of Our Service Agreement or applicable laws and regulations, as well as take the necessary actions as a follow-up to the results of monitoring or investigation of these transactions;
  7. to prevent, detect, and investigate any prohibited, illegal, unauthorized, or fraudulent activities;
  8. to monitor and analyze user activity, behavior, and demographic data, including Your habits and use of Our Services;
  9. to maintain, develop, test, improve, and personalize Our Services to meet Your needs and preferences;
  10. for Our internal administrative purposes, including but not limited to (i) audits, (ii) data analysis for testing, research, analysis, product development, commercial partnerships, and collaboration-related purposes, and/or (iii) records in databases;
  11. to monitor, manage, support, and improve the performance efficiency, development, experience, and functions of Our Services;
  12. to contact You by e-mail, mail, telephone, and other ways, including but not limited to assisting and/or completing the transaction process or problem-solving process on Our Services;
  13. to generate statistical information and analytical data for testing, research, analysis, product development, commercial partnerships, and cooperation;
  14. to send You direct or focused marketing communications, advertisements, vouchers, surveys and information, and information about special offers or promotions;
  15. to facilitate business asset transactions (which may take the form of a merger, acquisition, or sale of assets) involving Us and/or Our affiliates;
  16. to enable Us to comply with all obligations under applicable laws and regulations, including but not limited to responding to requests, investigations or regulatory directives, complying with filing, reporting and licensing requirements required by applicable laws or regulations, and conducting audit checks, due diligence and investigations; and
  17. for other purposes that We notify You of, and if required by applicable laws and regulations, for which We obtain approval from You.

3. DISCLOSURE PROCESS

We maintain confidentiality and do not share Your data without consent, except where necessary to provide Services (including registration, processing, verification, promotions), operate Our business with third parties, integrate with third-party systems (e.g., APIs), comply with legal obligations or lawful orders, handle emergencies related to safety or losses, support relevant authorities (e.g., contact tracing), facilitate communications and settlements, conduct marketing via vendors and partners, share with subsidiaries and affiliates, and in corporate transactions (mergers, acquisitions, asset sales). We may disclose data to parties outside Indonesia, ensuring compliance with applicable laws.

4. PROTECTION OF PERSONAL DATA

We process data on secure servers and use reasonable organizational, technical, and legal measures (passwords, OTP, TLS encryption) to protect against unauthorized processing, loss, destruction, or damage. Access to Your data is limited to employees with a need-to-know basis; we educate staff on confidentiality and maintain protections per laws. However, no system is entirely immune from unauthorized access. We cannot guarantee integrity and accuracy of data sent via the internet, or protection against unauthorized interception or modification beyond our control.

5. USER’S RIGHTS

You may: obtain information about processing, complete/update/correct data, access and copy data, request termination/deletion, withdraw consent, suspend/limit processing, and obtain/use Your data as processed in our systems. We may refuse access or corrections as permitted by law (e.g., references to other people, irrelevant or abusive requests). Administrative fees may apply.

6. LIMITATION OF LIABILITY

You are responsible for safeguarding Your data (strong passwords, OTP confidentiality). We are not responsible for Your sharing of data to other parties outside the purposes in Article 2. Our Services may link to third-party services; we have no control over their privacy practices. We are responsible only for data processed in systems we manage. By using our Services, You waive claims arising from failures due to Your negligence or third-party unlawful actions. We are not responsible for the originality or accuracy of data You provide.

7. JURISDICTION AND TRANSMISSION

We process data in the jurisdiction where collected, per applicable laws. You consent to processing by third parties working with Us, including outside the country where We operate. We and such parties will implement adequate physical, technical, organizational, and contractual security measures to protect Your data.

8. ACCOUNT CLOSING AND BLOCKING

We will close Your account upon request. We may block or close accounts for occurrences that are detrimental or harmful, by policy or law, prolonged force majeure, or other reasons (including hacking, lawful orders, violations of agreements or laws, fraudulent actions, suspicious patterns). If blocked, You may file a complaint. We will erase and destroy data in our systems after closing; we may retain data for up to five (5) years or longer as permitted by law if You have made transactions.

9. OTHERS

Marketing and Promotion: We and/or third parties may send You direct marketing and promotional materials via email or other channels. We may use cookies and similar technologies. You may opt out anytime (unsubscribe or contact Us).

Language and Dispute Resolution: This Privacy Policy is governed by the laws of the Republic of Indonesia. Disputes are resolved at Pengadilan Negeri Jakarta Barat; we will strive for amicable resolution. Prepared in English and Indonesian; in case of conflict, the Indonesian version prevails.

10. CLOSING

By agreeing to this Privacy Policy, You acknowledge reading and understanding its terms and consent to our processing in accordance herewith. We may change or update this Privacy Policy from time to time; we will notify You of changes.

Contact: support@immer.id, WhatsApp (+62) 888 06060606.